Refund Policy

Last Updated: December 25, 2024

Overview

This policy outlines MNOVA LIMITED’s procedures for refunds and cancellations.

Service Cancellation

• Clients may cancel scheduled services with 48 hours notice
• Cancellations within 48 hours may be subject to a 50% fee
• No-shows will be charged the full service amount

Refund Eligibility

• Refund requests must be submitted within 7 days of service delivery
• Valid reasons for refunds include:
• Service not delivered as specified in agreement
• Technical failures preventing service delivery
• Substantial deviation from agreed scope
• All refund requests will be reviewed within 5 business days

Refund Process

1. Submit request to [email protected]
2. Include order details and reason for refund
3. Receive confirmation within 1 business day
4. Decision provided within 5 business days
5. Approved refunds processed within 10 business days

Non-Refundable Items

• Completed consulting sessions
• Custom reports and analyses
• Implementation services already delivered
• Administrative fees

Contact Information

MNOVA LIMITED
275 New North Road
Islington Suite 1231
London, N1 7AA
United Kingdom
Email: [email protected]